NOTEABLE QUOTES IN REGARD CUSTOMER CARE:

Always think in terms of what the other person wants.  James Van Fleet

We can be valued only as we make ourselves valuable.  Ralph Waldo Emerson

If we do all that is necessary, all the odds are in our favor.  Henry Kissinger

We have not only great obligations to fulfill, we have great opportunities to realize.  John F. Kennedy

Try not to become more of a success, but rather try to become a man of value.  Albert Einstein

Business today is more than ever a question of cooperation.  Orison Swett Marden

 

 CUSTOMER FOCUS REMINDERS:

1. The customer is our reason for being here.
2. It takes months to find a customer; seconds to lose one.
3. Always be courteous and polite during each customer contact.
4. Always do more than is expected when you handle a customer’s problem.
5. Never promise more than we can deliver.
6. Continually look for ways to improve quality and add value to products our customers purchase.

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